Thursday, October 08, 2009

Letters of Intent

Dear Beauty Shop Owner -

I realize times are tough.

It’s probably hard to be in a business where you may be considered a luxury that people just don’t have room in their budget for anymore.

But truly… do you have to be deceptive to earn a couple bucks?


I am positively certain you were unaware of what a special time this was for us.


Us girls don’t get out often, and this was a special treat to get pedicures together before my grandmother went in for hip-replacement surgery.  We thought it would be special to make her toesies beautiful for her hospital stay.


We walked into our $15 pedicures and especially enjoyed the “disgusting food from around the planet” show you had playing four feet away for our entertainment.

Just so you know, we did notice the furtive looks you gave eachother before you dipped into the scrub and simultaneously attempted to scrub off our calf veins without saying a word.

Yeah… the scrub that apparently is “special” and costs $5 each more.

Thanks for asking.  Cuz, y’know… scrub usually comes with a pedicure, so we had no clue that you’d automatically assume we wanted anything but the only scrub you had out.


And the girl who recommended you guys?  Flowers are always free for her.  So when you asked which color we wanted, we smiled and each picked one out.  Nothing fancy… just dots with craft paint.


Let us not forget the fact that you drew a line on each of Sister’s toesies in silver paint, which apparently costs another $5.


And when she said, “oh, you pick the flower”, it’s interesting that you chose a bamboo pattern that, yep, you betcha… cost another $5.


I have no problems whatsoever with paying for services.  Even tipping for a great job.
But ask me before you get sneaky and start nickel and diming me.


Cuz we walked out of there with rough heels and essentially nothing done to soften those feet.  Isn’t that the whole point of a pedicure?  Sure, the paint looked purdy, but I can have my 2nd grader niece paint my toes for a couple of cookies.



The final damage?  And even you looked guilty as you told me the total.  $105 dollars for what was supposed to be a $60 total.  You choked and refused to meet my eyes when I asked how it came up to over $100 for essentially a paint job.  What a rotten end to what was supposed to be a special treat.

We went and stuffed our faces with $50 in Thai food to make ourselves feel better (ahem).

Duuuude.  You traded any chance of repeat business for a few bucks that day.  Hope it was worth it.

The Chick Whose Pedicure is Already Chipping

Hit up Julie at Foursons for more Letters of Intent!



K said...

LOVE the letter Rach
I hate being nickeled and dimed too
Honestly I think you should send it

Foursons said...

That is crazy. Too bad you couldn't have walked out without paying. Seems illegal to me what they did to y'all. So sorry that happened! I hope your grandmother still had a good time and I hope she recovers quickly from her hip-replacement surgery. Those surgeries can be tough!

chili pepper said...

Hi, Rachel.

I am not sure how you found me, but I am glad you did.

This is a great post from a girlie who was in your shoes, sorry bad pun, just recently. My sister and I went for pedicures before my husband and I took a once in a life time trip to St. Kitts. We were there for 5 days, just 5 lousy days, and by the third day I was scrambling to find some nail polish remover and a jar of polish before the FORMAL GALA EVENT in which my husband would be presented with a very important award by the second in command of a major corporation! No manicure that we paid that much for should have been chipping after three days. I have had them last weeks!

Well, at least you live and learn, eh?

A Lady Called Amy said...

Aw, boooo!

renee said...

what a rip off! at least you had thai to make up for it. thai makes up for a lot of stuff! :)

He & Me + 3 said...

Oh no, I hate being taken advantage of. I hope that you did not tip her...But I am sure you did, because I still would have and then would have complained about it for days. GRRR. Cute toes though. Sorry they are already chipping.

Kameron said...

That is messed up! I probably would have argued and not paid that much, but I'm a bit of a hard a$$! I think I will link up my letter to scum in this week's linky!

TheRixonFive said...

no way! I hate corrupt business practices. Send them your letter!

Just Stacy said...

OMG you just brought back a bad memory with your letter and reminded me again to never ever go back to the place in village square mall. Ours was $75+tax+"tip" for TWO people - me & my daughter. I could have killed them, but I had to be at the airport in 12 hrs and still had to bring my daughter to moms (total of a 3 hr ordeal), pack, make an emergency visit to an after-hr medi-centre & beg them to treat my UTI before anyone else in the waiting room, and SLEEP, so I was in no mood to fight with them theiving rat bastards.

Sorry, didn't mean to take over here ... lol. Great letter, you should send it, or stick a copy of it on a few walls around the place ...

Anonymous said...

Definitely consider sending that letter to them. It's absolutleely appalling that they would stoop to such depths to get an extra buck, that will never be repeated.

Brandi said...

Yikes! I think my eyes would have popped out of my head.

P.S. Y'all have some cute flip-flops!

Susan said...

The best thing you can do is get the word out on that business. The "grapevine" is the best--or worst-- advertisement tool, especially when your friends tell their other friends. I'd also send the letter to that place; they should learn why you won't be a repeat customer, and if they've got any common sense at all, they will change their tactics. I hate that you were so taken advantage of, but that is why I do my own pedicures now. I didn't have good experiences with the nail salons...and my own polish doesn't chip for weeks. Too bad the photo of all your feet has a negative memory attached to it--it's really a cute photo!
Hope your grandmother is doing well. That's the most important thing now.

Lisa said...

I'm so glad that I'm not the only who got fleeced on a mani-pedi!! I actually had to run across the street to get more cash. I never went back!!

Flowers said...

Glad to go through your letter of intent and the picture on your blog looks nice. Keep on posting :)

Anonymous said...

I hope you didn't tip! That is crazy. I've been there too and there is nothing worse then the feeling that someone is cheating you. I'd decided then and there that I would never be cheap again, I would pay the money for a great pedicure. Luckily for me my hubs is cheap and just the thought of me spending that kind of money will get him to give me the best dang pedicure I could ever ask for and he'll even paint the toes! ;)

The Blue Sparrow said...

You should so send this letter, lol! I hate it when they do that kinda stuff! But I loved this post! :)

Dana-from chaos to Grace said...

Well, not only send them the letter, but send them the link to your BLOG as well. ;) Look at all the publicity they are getting that they probably did NOT want. LOL

A pedi here is $30!! I've never had one. I've had my toes painted though and I LOVE it!!

Lisa said...

Good grief! They saw y'all coming in and thought "AHA!" Granny on parade so lets gettem up good. What a rip off. I have only had one pedicure and it cost 10 bucks at the beauty school, and all they did was soak me in a tub and paint my toes. Whippee. Next time I am going to the Chinese people who give you the massaging chair and the whole works, no hidden fees, $35 bucks up front! So sorry for Granny.

Lisa said...

Okay, go read my Letter of Intent and please forgive me if I have overstepped by bloggy boundaries. WITH LOVE, Lisa!!!! LOL

Life with Kaishon said...

Oh my gosh! That is CRAZY! I can't believe that happened. Why would anyone do that? I am even madder because they did it to your Grandma. Grandmas are the GREATEST people on earth :)

Jewelz said...

OH my....I have this line running through my head from What A Girl Wants......."Mom says if you can walk on a beach and you have a steady hand with nail polish... there's no reason to ever pay for a pedicure."
Only because on my little seaside jaunt this past week I lavished a little attention on my sad looking feet...I lathered a foot scrub on them twice a day. walked barefoot for miles, scrunched my feet deep into the sand, then came home and rinsed and lathered a thick creamy moisturizer on them...they feel ALMOST ready for a girl with a steady hand with nail polish....oooooohhhheeeeee I'm gonna rope the She-Devil into Mother and daughter time...I'll do another trip to a beach here in Hedland...walk aways- might take the dog for a well deserved rope along the beach too, taking camera for extra enjoyment. Then I'll get he girl to paint my toes bright red...yes I will...bright RED!
I'm going to soak up the pleasure, might even have a glass of red, raise my glass and make a wish for these charming 'pedicure professionals' **coughs~rip off merchants~coughs**
'May Karma come back to bite you in the a$$, I hope you get a dose of foot fungi, perhaps even toenail rot :0)'

Now Rachel....thank you for your kind kind words over at my place AND for the {{hugs}} I appreciate your supportive words :0) Stumbling over my next letter. I'm over thinking it!

City girl turned Country Girl said...

Oh Rach you are so much nicer than me because I'm thinking I might have just walked out!! ABSURD!!

Stacy said...

I totally think you should send it in to them! Ugh. That just totally ruins the fun when you know you have been ripped off. :(