Friday, September 10, 2010

Letters of Intent - Special Delivery

It’s time… time to let the blog universe  hear your fetching notes of gratitude, your heartbreaking tales of woe, your pleas for common sense.

Yep, time for a little Letters of Intent from King Julien – clicketh on the button for more!



Dear UPS -

I hope you read this, I really do.

Cuz at least a few other people are, and they’ll get a peek at some insane policies that might make them think twice about using you next time they have a package to ship.

See, you delivered a package to someone’s house.  And the person it was addressed to no longer lived there.

So when the current tenants were nice enough to give you a call and let you know… well, it set off a whole “what the heck?!?”  flurry of communications between a bunch of people…  And here we are… with another bunch of people… learning all about you.  You are so lucky I haven’t Facebooked this (yet).

Raw Deal #1 – Sure you gave the old tenants online confirmation that their package had been received (albeit in the the wrong town).  But you didn’t tell them you left it out in the rain.


Raw Deal #2 – It was a gift for the their preemie baby.

Raw Deal #3 – The current tenants gave you a call and asked you to come pick it up, since no one lived there by that name.  You told them “We already did our job”.

United Postal Service CEO, allow me to grasp you firmly by the shoulders, shake you soundly, and present you with my best impression of the torture I receive for 16 hours daily:  my son saying,

“but why?  but WHY?  BUT WHY?!?!”


Seriously?!?!  So what are these people supposed to do with this soggy torn up box that doesn’t belong to them?  You made it even better:

Raw Deal #4:  You told them you would charge them to pick it up.


Oh no you dinnt.  Surely you dinnt.

Tell me why they should pay for a total stranger’s parcel to be delivered?

Royally unfair.  Royally wrong.  And I suspect royally illegal.


Tell me how to fix this.

Awaiting your comment below, Mr. CEO.



Scared Of Brown

ups truck

p.s.  Don’t take blog opinions lightly… Ben & Jerry’s manned up after Letters of Intent got involved.  Just sayin’.


Tina said...

Am I the first commenter? Wow, that's a first for me!!!!
What an awful story, I expected more from UPS!!! I hope they do read this!!

Foursons said...

No way! You must follow up on this because I'm certain you are forwarding this to Mr. UPS himself. This is the most ridiculous thing I have ever heard and UPS needs to fix this problem AND refund some money AND apologize profusely.

Thanks for linking up, I look forward to their reply.

Kmama said...

Oh wow!! What a bunch of crap! I am really surprised that they acted that way.

Make sure you send some sort of letter or something!

Amy said...

No freaking way! Really?????? Oh man. That is so so sad :-( I have to say, I would feel bad for the people missing their box. I would repackage it and just ship it (FedEx) to those people. Still, their comment was totally rude and insensitive! I have had terrible trouble with UPS too. I hope you hear something back. Ugh!

Brandi said...


Hmmm... thinking I know why their truck is brown now.

Dana-from chaos to Grace said...

I'm TELLING YOU! I will NEVER use UPS again. PERIOD. After they left a VERY VERY expensive package on my porch after I left a HOT PINK note on my door "DO NOT DELIVER. REFUSING DELIVERY". And they deliver it anyway and have NO idea what happened for 3 WEEKS.

UGH yeah...I will NEVER use UPS.

HeatherOz said...

Unbelievable! I hope you get a response from this!

Saimi said...

CRAZY! They obviously don't care about the people receiving their packages, seems they just want to deliver and be done!

It would be nice to see if anything comes of your letter!!

Stopping by from Cheeseboys blog hope you don't mind!

Buckeroomama said...

Utterly absurd!! Obviously they don't care one iota... as long as the item is considered "delivered" --even though the intended receiver no longer lives there.

He & Me + 3 said...

They dropped off our Wii to someone in another city two Christmas' ago and thank God the lady that got it called us and we went out to pick it up...they were no help. The city wasn't even correct nor the address on the label did not match the house they just dropped it off at. Sheesh.
I sure hope they take care of it.

Discovery School at First Baptist Heath said...

I Agree.. they are horrible.. I have a package floating around with them right now.. it has been in Kansas City for a week now...That is three hours away.. could have just drove down and got it.

Those poor people waiting on their gift...Hey UPS remember DHL.. they used to do that to their customers right before they closed their doors.. just saying.....

Beth Zimmerman said...

THAT is ridiculous! I haven't had that kind of experience with them but if I ever did ... it would be the last time I used them!

Floortime Lite Mama said...

That SUX
Ups better man up

Floortime Lite Mama said...

That SUX
Ups better man up

Emmy said...

No way! I can't believe they were trying to make you pay! They had seriously better fix it fast .

Kameron said...

That is seriously ridiculous!! The whole point of using UPS over the postal service is "better traceability". That is obviously not the case. They better make this right!

Toyin O. said...

That's awful and not fair.

Lexie Loo, Lily, Liam & Dylan Too said...

Oh, now that's just wrong!

Kat said...

Hi, Rachel.

I was wondering if you would be interested in doing a guest post or two on my blog while I am away on vacation? I leave on Thursday morning and will be returning on the 6th or something like that? I am sorry for the short notice. My hubby had suggested I get a friend of mine to guest post while I was away and her hubby said no... so I forgot about it. Last night my Brianna suggested having some of the blog writers I enjoy reading do a guest posts. If you are interested I will send you all the details. Let me know how many days you would be interested in doing, assuming you want to do it at all. ☺


Killlashandra said...

Normally if it's unopened the post office, not UPS mind you, will allow REFUSED to be written on the box and then put back in the mail. Unfortunately UPS is not so polite. I don't know what the right answer is. I could share a number of horror stories from my parents about trying to use UPS.

Bottom line pay the extra and use FedEx.


Liz {Learning To Juggle} said...

Wow!! This makes me feel even better about using the post office for all my shipping!! Our mailman is nice, the people who work at our local post office are nice, I have never had an issue (other than sometimes it can be slow) Reading this confirms that I will NEVER use UPS if I can help it.

Oh...and they are also the ones who couldn't figure out the lock on my front gate (which really isn't a lock) or how to walk up to the deck on my side entrance (which everyone else who delivers anything does) and instead THREW my package up my front walkway (I saw him do it as I was walking to the door). Fortunately it was just fabric, but needless to say I was PISSED!!

I hope they do respond in some way to you - this is just horrid!!

Stacy said...

That is almost as bad as my wine being delivered to the wrong floor and wrong person in my building. At least I just had to tell the lady she actually needed to look on the address of the box and she went and got it back the next day. Yeah, UPS is not my favorite either!

Shana Putnam said...

Nice. That UPS man must converse with our local post office. Wait, at least that package is findable. Yes, i think I made that word up. Not sure lol. That just shows how crappy customer service is anymore. Sad.

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